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Why Choose Us?

Coolum Coastal Property maintains a reputation of the highest level of care, consideration, communication, customer service and integrity to ensure you receive accurate, timely and genuine advice and service.

We pride ourselves on in-depth, up-to-date, relevant, local knowledge. We always go the extra mile to ensure you achieve an optimum result for your property portfolio. We understand the importance, and act accordingly. We believe property owners deserve the assurance of outstanding and honest service in an industry where there is little to no accountability to the advice and service you receive.

Our Team responds to calls and messages same day & will help you create wealth through property management. Coolum Coastal Property diligently monitor the market and will suggest rental increases in line with market conditions. Our Property Management Team works closely with our experienced Sales Team and can keep you up to date with your property’s market value for whatever reason.

What we do

Letting & Open Homes

  • Organise open for Inspection times and dates – always conducted by a licenced Agent
  • Organise professional photography – optional/if required
  • Advertise on all major web portals – realestate.com.au, Domain, rent.com.au
  • We thoroughly screen all tenant applications and present the best tenants
  • Report on activity, interest, and results
  • Prepare and sign the lease

Routine Inspections

  • Licensed local agent to conduct your routine inspections
  • 4 x Routine Inspections per year
  • We encourage landlords to accompany us to routine inspections
  • Proactive Asset Management – i.e regular conversations with tenants on condition of property.
  • Provide a report on inspection findings with photos from every routine

Repairs And Maintenance

  • We request Tenants to submit any maintenance in writing
  • Our team troubleshoots the issue with your tenants to resolve avoidable expenses
  • Coolum Coastal Property will request a quote/s & upon your approval engage your preferred tradesperson or our recommended qualified tradesmen to address the job
  • Our team uses the qualified, reliable and honest local trades that have been with us for many years.
  • We give you complete visibility of the process end to end
  • Advice & conversation on preventative maintenance

Alex - 24 / 7 property assistant

  • We have a very efficient online Artificial Intelligence customer response system. His / her name is Alex. Alex assists tenants with their general enquiries and maintenance requests. For all maintenance requests, Alex will go through a range of trouble shooting options with our tenants. In many cases the issues can easily be fixed without the need to engage a tradesperson. If not, Alex will submit a maintenance request directly to our property management software for actioning. This service saves our landlords unnecessary callout fees, especially on public holidays. Alex is available 24 hours a day, 7 days a week.

Payments

  • We encourage Direct Debit for tenants for ease & consistency of payment. We have a zero tolerance for rent arrears.
  • All of your expenses managed – i.e bills, strata, utilities
  • Detailed monthly owners statement of income and expenditure
  • Real-time, arrears notifications and transparency for all parties
  • We are aware of the cash flow requirements of today’s investor and process and disburse rentals at mid-month and end of month cycles and will provide your funds by direct deposit to your nominated bank account.
  • Payments get to Landlords the same or next day at the mid-month or end of month cycle

Our friendly and professional team at Coolum Coastal property know the local rental market thoroughly and will communicate with you every step of the way as we handle your tenant/s and property matters effectively and efficiently.

Our office is open six days per week however we are contactable seven days a week and after hours should an emergency arise.